Privacy Policy

Visual AID values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services, including our iPad and iPhone applications.

Information We Collect

We collect information that you provide directly to us, including your name, phone number, email address, and any other information you choose to provide when using our services.

We may also automatically collect certain information when you use our applications and services, including your device information (such as IP address and device type), usage data, and interaction details (such as timestamps and activity within the application).

How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our applications and services.

• Communicate with you, including sending service-related messages, updates, and, where permitted, promotional communications.

• Respond to your inquiries and provide customer support.

• Monitor, analyze, and understand usage and trends to enhance user experience and performance.

• Support product development, including improving our algorithms, models, automation, and overall system performance, as disclosed during onboarding.

  
  

Use of Data for Model Improvement

We may use de-identified and aggregated data derived from user interactions to improve our algorithms, machine learning models, and automated systems.

Such data does not identify you personally and is used solely to enhance the performance, accuracy, and capabilities of our services. In some cases, these improvements may be incorporated into products or services that we license to third parties; however, no personally identifiable information is sold or shared for such purposes.

Your Choices

You can opt out of receiving marketing SMS messages at any time by replying STOP to any message.

You may also delete your account and associated data at any time directly within the application by navigating to your Profile and selecting “Delete Profile and Data.”

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Visual AID
10080 N Wolfe Rd., Suite SW3-200
Cupertino, CA 95014
https://www.visualaid.ai/